Amazon Not So Prime

Amazon, I tried Prime with Instant Video for nearly 30 days; it was cool...until an update to AIV on my PS3 (over a week ago) left it the only thing on my PS3 that will not respond to controller input.

Update to the app to fix the problem?  Nope.  Support pages or forums that make it clear how to resolve the problem - even roll back to the previous version of AIV?  Nope.  Will I then be continuing with Prime?  Nope. :}